Upon booking with Charles Alexander Short Stay you are deemed to have read in full and
accepted the following Terms and Conditions:
Enquiries can be made via email to info@caproperty.co.uk.
ID MUST BE GIVEN BEFORE CHECK IN, IN THE FORM OF A VALID PASSPORT OR A CURRENT DRIVING LICENCE.
Charles Alexander Short Stay has teamed up with local businesses in order to bring more investment into the local economy.
Each card will have an expiry date on it and can only be used during the duration of the guests stay. The card can be used at participating businesses who have agreed discounts with Charles Alexander Short Stay.
The cards hold no monetary value and Charles Alexander Short Stay holds no responsibility for purchases made at the listed establishments.
This cannot be used in conjunction with any other offer and has no other monetary value.
Full payment is due in advance of occupation. For direct bookings, a 25% non-refundable deposit is taken upon booking, with the remaining 75% non-refundable balance due 4 weeks in advance. All payments are non-refundable. Upon receipt of payment, we will send you confirmation of your booking via email. You may extend your stay at any time, subject to availability. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. Guests should be over the age of 23 years, unless accompanied by a parent. All guests are expected to complete an online check-in form, upload valid identification, and sign to the agreement of the Booking Conditions.
A damage deposit of £150 (per apartment) is payable for every booking with no exceptions.
Deposits are pre-authorised on credit or debit card before arrival and released after check out, subject to property inspection.
For longer stays, over 7 days, damage deposits will be taken in full before arrival and released after check out, subject to property inspection.
Please be aware that it may take up to 7 days for the damage deposit to be released or returned.
Valid photographic identification (i.e. passport or driving licence) is required by the lead guest, and any non-UK resident guest, upon booking. This should be attached to the online check-in form or emailed to info@caproperty.co.uk upon booking. Failure to provide valid photo ID is considered a non-arrival.
All bookings are non-refundable (unless specifically stated as refundable on the online travel agent website). No refunds will be made for non-arrivals. Failure to complete and return the check-in form with valid photo ID, and/or the required damage deposit is considered a non-arrival.
Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. We strongly recommend that guests purchase adequate travel insurance. Regrettably, for the reasons given above, we have to treat any curtailment of your stay as a cancellation.
In exceptional circumstances it may be necessary for us (Charles Alexander Short Stay) to cancel a booking. In the event of this we shall make all reasonable efforts to offer a suitable alternative. If we cannot offer alternative accommodation, we will provide a full refund for the dates we cannot accommodate.
If a guest wishes to amend a booking, we will make all reasonable efforts to comply with the request(s) however the guest will be charged for any additional charges incurred. Please note that only the guest can amend any reservation changes if booked through an online travel agent. If the guest makes amendments to the booking once the stay has commenced, we may not be able to comply with the request(s). If on any occasion the guest vacates the apartment early and wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out date. We accept no liability for loss, damage or expense and cannot guarantee reimbursement of any costs incurred. Similarly, in the event of keys not being returned upon check-out, we reserve the right to charge guests for lock and key replacement.
Charles Alexander Short Stay reserves the right to make any changes or amendments to any booking at any time. If it is necessary to amend a booking, we would make every effort to allocate an identical apartment, either in the same or similar development, this may however not always be possible and another alternative may be offered. We are not obliged to provide any reimbursement or compensation.
Note: No items are to be removed from any apartments or dismantled in any way. Furniture is not to be moved within the apartment.
We cannot be held responsible for failure or interruption of services within or outside of the apartment or development building – this includes utilities, appliances and communications (washing machine, tumble dryer, dishwasher, television, broadband, Wi-Fi, electricity, water, and heating). We cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property.
If there is an interruption to any services, once we receive notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time. Facilities and services in common areas within the building (i.e. door system) are the responsibility of the building managers and not Charles Alexander Short Stay.
We reserve the right to add or remove any of its services without prior notice.
We endeavour to have each apartment cleaned and ready for new guests by the check in time, however on rare occasions and in the event of staff shortage there may be a delay in cleaning. In the event of this, guests will be given access to the apartment from the check in time and the apartment will be cleaned as soon as possible. No compensation will be given for this.
Wireless broadband (Wi-Fi) is available in all apartment locations and is provided free of charge. We cannot guarantee connectivity at any given time, however we endeavour to maintain the hardware connection within all apartments. If there is a fault with the hardware provided (wireless router) we will give support and maintenance. If the fault is deemed to be with the guests’ hardware/devices, support will not be available.
A weekly maid service is provided for stays of more than 7 nights. This service includes cleaning the apartment and refreshing the bed linen and towels. This does not include washing up or loading and unloading of the dishwasher. We shall endeavour to give notice of our intention to attend, but cannot guarantee this. We are unable to service apartments where the floors and surfaces are covered with personal effects. Regretfully, this service will not be available during the Covid-19 pandemic.
In an emergency, Charles Alexander Short Stay can be called on the numbers provided. Out of office hours, this number is only to be used for emergencies (flood, fire, power cut). If we attend the property out of hours for a non-emergency reason, including loss of keys, we reserve the right to charge the guest a call out fee of £100.00.
We do not provide any storage facilities for luggage or personal belongings, including post or packages. We cannot under any circumstances accept any of these items. There is no mail forwarding service if the guest has checked out already.
The number of persons permitted to occupy each apartment is limited to the number of beds (i.e. a 1 bedroom double sleeps two persons). The apartment cannot be re-let/sublet to any other group/party without the written approval of Charles Alexander Short Stay. Under no circumstances may more than the maximum number of persons specified in the apartment description, or the reservation, occupy the apartment. We reserve the right to refuse admittance or terminate the stay in the apartment to the hirer and their party if they are in breach of this condition. We also reserve the right to amend the accommodation charges. This decision is entirely at our discretion and evidence will be collected. The use of sofa beds is not automatically included and may be subject to a surcharge of up to £15 per person per night.
Unless providing your own cot or crib for a child under 2 years of age, it is forbidden to provide your own bed(s) for additional guests above the maximum occupancy of an apartment.
Check in is from 3.00pm (15h00). Check out is 10.00am (10h00).
At Charnley House, check in is from 4.00pm (16h00). Check out is 10.00am (10h00).
IN THE EVENT OF KEYS NOT BEING RETURNED, WE RESERVE THE RIGHT TO CHARGE GUESTS £100 FOR LOCK AND KEY REPLACEMENT.
If there is a delay in departing, Charles Alexander Short Stay reserves the right to charge for an additional nights’ stay for every day the keys are not returned.
In the event of a late check-out or refusal to vacate the apartment by the booked check-out time, we reserve the right to remove all persons and property from the apartment. Any items left in an apartment past the agreed departure time are left at owners’ risk – we accept no responsibility for these items and reserve the right to remove and store them. Lost property is kept in storage for no longer than 30 days and safekeeping is not guaranteed. Lost property can be posted back to you at your own cost with prior agreement and Charles Alexander Short Stay will not accept any liability for any items that go missing.
All guests are given one set of keys per apartment, For the continuing security of our guests and our properties, keys are ‘restricted’ to ensure that no copies are made. Additional keys may be available subject to availability.
A damage deposit of £150 will be collected by pre-authorisation of credit/debit card before your arrival. For longer stays, over 7 days, damage deposits will be taken in full before arrival. In the event of damages to the apartment, the damage deposit will be used towards the cost of rectifying the damage. We reserve the right to charge guests for any further costs over and above the £150 damage deposit in relation to damage made by guests to the apartment and/or its contents.
The apartments should be left in a reasonable state on departure. If we consider additional specialist cleaning is required (for example carpet cleaning to remove a stain, or where smoking has taken place), or an excessive amount of time to return an apartment to its previous state we reserve the right to charge additional cleaning fees up to £150. This is at the discretion of Charles Alexander Short Stay. If an apartment is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and repair.
Damages to the apartment or contents must be paid in full by you. In the event of any breakages or damage discovered whilst your stay or after you vacate, we will notify you by letter, e-mail or telephone within 10 days of your departure, providing a detailed breakdown of the damage and where possible a cost of rectification. Where possible, photographic evidence will also be supplied. It is your responsibility to check all items and that there is no damage to these items. Condition reports can also be provided at the beginning and at the end of the accommodation period if requested. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us or any liability that cannot by law be excluded.
Subject to the above, we shall not be liable for any loss or profits, loss of business, depletion or goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (included any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your businesses, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking. We shall not be liable for any failure or delay in performance of our obligations which results directly or indirectly from any cause or circumstance which is beyond our reasonable control, including (but not exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water, or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.
Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (i) GBP £1,000; (ii) the value of the booking made with us.
Parking is available at: Guddlebeck, Highcliffe Apartments, Pavilion View (Apartment 8 only), Windmill House Apartments,. Parking is limited and is subject to availability on a first come, first served basis. Charles Alexander Short Stay offer no guarantee for parking.
Parking is not available at: Clifton Beach Retreat, The Old Bank Apartments, Pavilion View (Apartment 7), Lord Street Apartments, Charnley House Apartments.
Vehicles must be parking in nearby public car parks, or other appropriate public parking spaces. Charles Alexander Short Stay will not be liable for theft or damage to your vehicle or its contents.
We will not be liable for the theft or damage to your vehicle or its contents.
We cannot be held responsible for any theft and/or damage of your personal belongings during your stay in any apartments booked. Therefore, you are advised to ensure you have appropriate insurances in place.
All warranties, conditions and other terms implied by state or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place.
We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or we are unable to perform our contractual obligations.
As a result of events of ‘force majeure’. In these booking conditions ‘force majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions, coronavirus and all similar events outside our or the relevant suppliers’ control. Nothing in these terms and conditions shall affect your statutory rights if you are a consumer.
These conditions and terms of contract and all matters arising there from are subject to the law of England and Wales and in the event of dispute; the client will be subject to the exclusive jurisdiction of the courts of England and Wales.
Charles Alexander Short Stay has the right to terminate a booking at any time on the grounds of partying, playing loud music, general nuisance behaviour, abusive behaviour whether verbal or physical to staff or other guests, mistreatment of the apartment, non-payment or criminal activity on the part of those occupying the apartment or their guests. In such circumstances, Charles Alexander Short Stay is not obliged to provide or locate alternative accommodation. The period of notice is at the discretion of Charles Alexander Short Stay.
Charles Alexander Short Stay cannot be held responsible for any personal injury to any guests while in one of our apartments. Nor can we be held responsible for loss or damage to personal effects howsoever arising at the accommodation. Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.
Representatives of Charles Alexander Short Stay or their subcontractors have the right of access to the property at any time, with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.
Regrettably, no pets of any kind are permitted under any circumstances at Charnley Road, Guddlebeck, Highcliffe Apartments, Lord Street Apartments, Pavilion View, The Old Bank Apartments, and Windmill House Apartments (with the exception of Windmill House Apartment 5). The guest is liable for any infringement of this rule. Charles Alexander Short Stay has the right to terminate your stay if they deem such behaviour has occurred. In the event of such a breach, no refund will be made if such behaviour is deemed to have occurred. A surcharge of £250 will be made if evidence of pets is discovered in the apartment.
Dogs are permitted at Clifton Drive Beach Retreat and Windmill House Apartment 5, up to a maximum of 2 dogs. A surcharge of £20 per dog is payable before arrival. The following conditions apply:
Failure to comply with the above conditions and that result in damage or additional cleaning will incur subsequent charges, which will be pursued.
Smoking and vaping is not permitted in the apartment or in the internal communal areas of the apartment blocks or balconies. A surcharge of £250 will be made if evidence of smoking is discovered in the apartment.
We do not expect and certainly do not want dissatisfied customers but in the event that you are not entirely satisfied with the service offered, you should notify any complaint during the stay to provide us with adequate time to make good, and to our office within 24 hours after departure to Charles Alexander Short Stay by email to info@caproperty.co.uk. We will take all reasonable steps to settle the problem. Charles Alexander Short Stay shall not have any liability for any complaint submitted after the completion of the rental period.
All information supplied by Charles Alexander Short Stay is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made wither in writing or otherwise, but Charles Alexander Short Stay is not liable for any variation however caused. Charles Alexander Short Stay has the right to add or remove any of its services or facilities without prior notice.
Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of the payment, at a rate of 4% above bank base rate in force at the time and shall accrue at such a rate after, as well as before any judgement.
All the apartments are occupied as serviced apartments and on this basis no rights of tenancy are created, they are exempt from security of tenure under the Rent Act. Charles Alexander Short Stay reserves the right to access the apartment and/or terminate your stay at any time without prior notice if it deems necessary.
The apartments cannot under any circumstances be used for partying, playing loud music or general nuisance behaviour. Guests must have regard for other occupants in the building. Charles Alexander Short Stay reserves the right to terminate your stay if they deem such behaviour has occurred. In the event of such a breach, no refund will be made. If such behaviour is deemed to have occurred an additional fee of £250 will be charged. An additional fee of £150 will be charged for any extra cleaning to the apartment. The number of people permitted to occupy each apartment is limited to the number of beds.
We do not knowingly accept bookings of this nature. Group bookings will be required to give a reason for their stay. If the booking is allowed and guests are found to be holding parties of any kind, you will be evicted immediately with no refunds due and a fee of £250 will be charged.
Use of the apartments for any behaviour deemed by the management of Charles Alexander Short Stay to be inappropriate or illegal will result in the immediate eviction of all guests without refund and, where necessary, reporting to the local police force for further investigation.
Reasonable care has been taken that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (an/or other means of promotion or advertising) is published in good faith. We do not warrant that the content of our website (and/or other means of promotion or advertising) accurately or completely describe any of the apartments. Our website may link to other websites and we are not responsible for the data policies, content or security of these websites. You should note the following points about apartments:
• You and your party must comply with any rules and regulations set by us. We recommend you take time to familiarise yourself with the safety procedures in the apartments, the building and local areas, paying particular attention to fire evacuation details and security.
• Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.
• We shall use reasonable endeavours to retain any items left in apartments for up to 30 days after the guests’ departure date. Please email info@caproperty.co.uk for enquiries relating to any lost items.
• For further information on individual apartments please email info@caproperty.co.uk
Charles Alexander Short Stay often provide toiletries and condiments on arrival, these are complimentary and provided at the discretion of Charles Alexander Short Stay. Toiletries, condiments etc. will not be replenished throughout the stay; it is not the responsibility of Charles Alexander Short Stay to provide such items.
As standard, Charles Alexander Short Stay will often (but is not obliged to) provide the following on arrival; sample of washing up liquid, one toilet roll per bathroom, one dishwasher tablet, one jay cloth, one scourer, one bin bag, hand wash, hair and body wash, hand sanitiser, sanitiser spray, complimentary condiments, and a local discount card valid for the period of your stay (discount card currently only available in St Anne’s).
Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests’ stay as comfortable as possible.
Charles Alexander Short Stay has implemented age restrictions that are detailed on our online travel agent listing with ‘justifiable objection’ in accordance with current laws regarding Discrimination. Guests are requested to ensure that they are above the appropriate age limits. Charles Alexander Short Stay is not responsible for ensuring that guests are above the minimum age limits for each property.
All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Payment of deposit and/or apartment fee also indicates acceptance of these Terms and Conditions.
a) The agreement is made on the understanding that the Caravan Owner will remain responsible for providing the advertised service. They will be liable to compensate the guests in the event of any failing on their behalf, that was not outside their control, in accordance with the terms detailed below.
b) The owner will ensure that the full holiday cost, including deposit is retained in an account should they be required to provide a full refund.
a) If a booking agent is used, they will be responsible for taking and confirming the booking and potentially accepting and transferring funds, subject to their agreed fees. They hold no responsibility unless due to their own failings. The agent may withdraw their services at any time, for whatever reason. The booking will not be affected by such a withdrawal.
a) The nominated group leader will be subject to fines in the event of misconduct by any of the group members that is not satisfactorily resolved, as detailed below.
b) The nominated group leader accepts full responsibility and liability for the conduct of all guests should they breach any of the rules. It is their responsibility to ensure that all the guests are aware of the full details of these terms and conditions.
c) No extra guests are allowed to stay overnight in the caravan, without written permission, from the owner. You may have visitors during the day only.
d) The holiday must not be sold on to someone else. Any changes must be approved by the owner.
e) Children under the age of 16 must not be left unattended.
a) Bookings will only be accepted if the lead hirer is at least 21 years old An electoral roll search may be carried out by the owner or agent to confirm identity
b) NO Same sex groups – e.g. Stag and Hen parties. Family and Friends same sex groups may be accepted on request.
c) NO Pets of any kind.
d)The maximum number of allowed guests may be lower than the maximum berth of the caravan. This is in order to improve the comfort of the guests and reduce wear on foldaway beds. Limits may also be added if a cot is used/required.
e) Only guests named on the booking form will be allowed in the caravan. Spot checks may be carried out and any time during the holiday. Unauthorised guests will be evicted and the remaining guests may also be evicted and forfeit the remainder of their stay, without compensation.
a) The deposit must be paid within 7 days to confirm booking. Cheques will not be considered cleared funds until 6 working days after they have been banked. Dates will be released after this period, without further warning
b) Provisional bookings will not be accepted under any circumstances
c) Full Names, telephone numbers and ages of all persons staying in the caravan are required at time of booking
d) A scan or photograph of the lead guests’ valid I.D. must be provided (e.g. passport, driving licence)
e) Full rental charge is due 4 weeks before holiday, otherwise the booking will be cancelled and the deposit not refunded
f) If booking via an agent the agreement is still made between the Guest and Caravan Owner. The booking agent will not be liable for any failings that are not their own wrong doing.
a) The deposit must be paid in full to secure booking
b) The actual deposit charge may vary depending on the season and holiday cost
c) In the event of cancellation the deposit will not be refunded under any circumstances, unless cancelled by the caravan owner due to their inability to honour the booking.
d) A security deposit of £100 is payable in addition to the rental charge
e) Security deposits are taken by way of credit/debit card pre-authorisation and refunded once all keys are returned and the caravan is checked over for damages
f) Deposit will be returned within 14 days after the caravan has been checked, unless, there has been a breach of any of the conditions by any of the guests.
Such as, but not limited to including:
i. Section C – additional guests staying overnight
ii. Section D – breaching booking restrictions
iii. Section I – damage to, or theft of, contents, breach of security, etc
iv. Section J – improper use of equipment
v. Section K – unreasonable behaviour
vi. Section L – leaving after the agreed departure time
vii. Section N – damage to the caravan or its contents
viii. Section S – you have been evicted from the caravan for any reason
g) Part deposits will not secure dates and will not be returned
h) There will be a deduction of any delivery charges to return items that have been left behind
a) This is in addition to the the deposit and must be paid no later than 4 weeks before the holiday. Payment will be required in full if booking less that 4 weeks before start of holiday
b) In the event that the holiday is not paid for in full 4 weeks before the holiday will be cancelled and the dates released for re-sale.
c) Instalment options may be offered by the owner, however the full total must be paid on time
d)Payments will not be accepted on the day of arrival under any circumstances.
a) Bank Transfer, Debit/credit card Specific details will be provided upon request. Always include your Surname or Reference when making payments.
a) The booking will be cancelled if:
i. the Full Deposit is not received within 7 days of booking
ii. the Rental Charge is not received within 4 weeks of the start of the holiday
b) The deposit will not be refunded under any circumstances unless the caravan owner is unable to provide the caravan for the required period and is unable to provide and alternative date.
c) If cancelled by you before the holiday the full cost will be lost, including the deposit. A partial refund may be offered if the holiday is resold at the discretion of the owner
a) You MUST NOT arrive before the time stated by the caravan owner. You will be denied access to the caravan if you arrive early.
b) You MUST be out of the caravan before the check-out time stated by the caravan owner. Your deposit may be used to compensate the next guests if you leave late.
c) Keys will be available as advised by the caravan owner. You be liable for the costs of replacing the Locks and all Key Sets if the keys are lost
d) The caravan owner will not be responsible if you cut your holiday short, unless caused by problems with the caravan that the owner has not been able to rectify.
a) NO Smoking at any time, of any kind inside the caravan.
b) Use of drugs is forbidden.
c) NO property of any kind is to be removed from the caravan.
d) Safety equipment, such as Smoke Alarms or Fire Extinguishers must not be tampered with, including removal of batteries from smoke alarms.
e) Naked flame products, such as Candles and Barbecues, must not be used in the caravan.
f) All rooms must be left in the same clean, tidy condition as they were found in.
g) You are responsible for the security of the caravan during your booking. All Windows and Doors must be locked securely when you are not in the caravan. Breach of any of these rules will result in eviction from the site, loss of deposit and further legal action if necessary.
a) You are agreeing to the safe use of all equipment in the caravan
b) The holiday is self-catering so you will need to provide all your own food It is at the discretion of the owner whether a welcome pack is provided.
c) All utilities (Gas, Water & Electricity) are included in the overall cost, on a fair-use basis In the event of excessive use, such as leaving heating on all the time, without the owner’s prior consent, you may be charged an excess to cover the additional charges incurred by the owner for additional gas bottles, site reset fees, etc.
d) If you are unsure how to use any of the equipment provided then contact the owner immediately. Do not attempt to use anything that you are unsure about.
e) The caravan owner will not be considered liable for any injury caused by improper use of any equipment
f) Faulty equipment must be reported immediately. You must not use any equipment you do not consider to be in a perfect condition
g) Any claims of injury must be reported immediately
h) Claims will be thoroughly investigated and prosecution may be sought in the event of fraudulent claims
i) Items such as bicycles may be available at the discretion of the caravan owner. Use of such items is as your own risk and you will be expected to provided your own safety equipment.
a) You have a duty of care towards other site guests and as such must not cause nuisance either verbally or by excessive music, etc.
b) Whilst alcohol is permitted, it is expected that all guests conduct themselves in a proper manner at all times and remain civil towards the other guests and other site users.
c) Children must be kept under control at all times. This includes whilst in the caravan or whilst using and services provided by the caravan site. Breach of any of these rules will result in eviction from the site, loss of deposit and further legal action if necessary.
a) You leave your vehicle and contents on site at your own risk. Neither the caravan owner, nor the caravan site, will accept responsibility for damage or loss, unless by their negligence.
b) The caravan site speed limit must be respected at all times
c) All drivers must hold a Valid Driving Licence, Insurance, MOT and Road Tax
d) Electric/Hybrid vehicles MUST NOT be charged from the Caravan, as this is excessive use of electricity and you will be fined.
a) Please report any accidents, losses or damages caused by you or your party as soon as possible to enable us to respond to the circumstances. Smaller items may be replaced by yourselves if you wish, but the item(s) must be ‘like for like’ or part or all your deposit may be kept to cover, or contribute to replacement costs.
b) Where the damage exceeds the deposit then necessary action will be taken to seek full compensation, which may include additional charges
c) In the event that you are not happy with the response from the owner then you must seek legal advice, as this will protect the rights of both you and the caravan owner.
a) You must report any problems immediately, to the caravan owner, sending photos when possible.
b) You must give the caravan owner a fair and reasonable opportunity to rectify problems or offer suitable compensation.
c) In the event that you are not happy with the response from the owner then you must seek legal advice, as this will protect the rights of both you and the caravan owner.
d) You must not make comments, or post photographs or videos in any public domain, such as Facebook or Twitter, as any such action could be considered defamatory and leave you at risk of prosecution. Even posting on your own private pages is not recommended as anyone can copy and share without your permission.
a) Names and Ages of all persons staying in the caravan are required to validate insurance
b) Only named persons may stay in the caravan otherwise any insurance claims will be invalid
c) Changes to approved guests may be made at the discretion of the caravan owner
d) Non-approved guests will be denied access to the caravan or if they have been given access all guests will be asked to vacate the caravan immediately
a) The owner’s Public Liability Insurance only gives very limited protection.
b) Your home insurance may cover you and your belongings whilst you are on holiday. It is unlikely to cover: Accidents, Medical Expenses or Losses due to delays or cancellation.
c) We strongly recommend that you take out Holiday Insurance to cover these exemptions. These policies are available quite cheaply from most insurance brokers.
a) You will be evicted from the Caravan, by the caravan owner or caravan site management, and your deposit will not be refunded in the event of, but not limited to:
i. Unreasonable behaviour by any of the guests
ii. Additional, unregistered guests being found in the caravan
iii. Smoking in or damage to the caravan or any of its contents
iv. Pets being taken into the Caravan
a) The caravan owner is not responsible for any of the services and facilities provided by the caravan site.
b) The site owners may vary services and facilities at short notice.
c) You should visit the website for full site details and their complaints procedures if you have any problems with anything they offer or fail to provide. This includes site wide power loss, closure of entertainment areas, etc
d) You are also bound by the rules of the caravan site. These can be obtained from their website or from Reception upon arrival.
e) Breaching the Site Rules may result in eviction from the site and termination of your holiday
f) The caravan owner will not be liable to compensate you in the event of any dispute with the site, unless it has been caused by the action of the caravan owner.
g) Any passes purchased remain the property of the site owners, not the caravan owner. Conditions of use of the passes may be changed at any time.
a) In the event of disputes then a third party may be consulted in order to resolve matters
b) Repeated/abusive telephone calls, text messages, written correspondence or other contact will not be tolerated
c) By agreeing to these terms you will not threaten legal action in the event that the deposit is not returned due to any breach of these rules. Any such action will be considered harassment
d) You will be liable for any additional costs incurred as a result of any breach of these rules
a) In the event of non-payment, late departure, damage or breach of any conditions then future bookings may be rejected by us and other caravan owners.
a) We do not expect and certainly do not want dissatisfied customers but in the event that you are not entirely satisfied with the service offered, you should notify any complaint during the stay to provide us with adequate time to make good, and to our office within 24 hours after departure to Charles Alexander Short Stay by email to info@caproperty.co.uk. We will take all reasonable steps to settle the problem. Charles Alexander Short Stay shall not have any liability for any complaint submitted after the completion of the rental period.
