Booking Conditions

Upon booking with Charles Alexander Property you are deemed to have read in full and accepted the following Terms and Conditions:

Enquiries can be made via email to



Following the recent outbreak of Covid-19, we have made some changes to our Terms & Conditions. Please read the important information below:

– Covid-19 Symptoms

If a guest or any guest in the party is displaying symptoms of Covid-19 please DO NOT TRAVEL, you must self-isolate at home as per Government guidelines. If a guest or any guest in the party begin to show symptoms of Covid-19 during the stay you must RETURN HOME IMMEDIATELY and follow Government guidance. We require all guests to contact us immediately if any of the party fall ill with suspected Covid-19 during the stay. Please be very aware that if you fall ill during the stay you MAY NOT self-isolate in any of the serviced apartments provided by Charles Alexander Property.

– Cleaning

All apartments are cleaned as per our updated cleaning protocol, with all surfaces and ‘hot spot’ areas disinfected with approved anti-viral cleaning supplies. Soft furnishings such as cushions and throws have been removed where possible, and anti-viral sanitising spray used on items we cannot remove (i.e. sofas, headboards). For longer stays, regretfully we will not be carrying out mid-stay cleans for the foreseeable future.

– Linen & Towels

All bed linen and towels are washed at 60 degrees. Pillow protectors are changed with each new guest and soft furnishings such as headboards and mattresses are cleaned with a sanitising spray.

– Sanitising Supplies

Hand gels and sanitising cleaning sprays are provided for your use during the stay.

– Cancellation

All bookings are subject to our standard cancellation terms. We strongly advise you to have adequate travel insurance in place. In the event we are forced to close due to Covid-19, we will offer a full refund or transfer of dates.

Booking & Payment Procedure

Full payment is due in advance of occupation. For direct bookings, a non-refundable deposit is taken upon booking, with the remaining 75% non-refundable balance due 4 weeks in advance. All payments are non-refundable. Upon receipt of payment we will send you confirmation of your booking via email. You may extend your stay at any time, subject to availability. No extra fees are charged for last minute bookings. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. Guests should be over the age of 23 years.

Security Deposit

We reserve the right to take a holding deposit of £100 for any booking (per apartment), this decision is made at our discretion.

Deposits are taken by way of credit card pre-authorisation and refunded once all keys are returned and the apartment is checked over for damages.


Valid photographic identification (i.e. passport or driving licence) is required by the lead guest, and any non-UK resident guest, upon booking. This should be emailed to upon booking. Failure to provide valid photo ID is considered a non-arrival.

Cancellation Policy

All bookings are non-refundable (unless specifically stated as refundable on the online travel agent website). No refunds will be made for non-arrivals. Failure to complete and return the check-in form with valid photo ID, and/or the required security deposit is considered a non-arrival.

Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. We strongly recommend that clients purchase adequate travel insurance. Regrettably, for the reasons given above, we have to treat any curtailment of your stay as a cancellation.

If we cancel your booking:

In exceptional circumstances it may be necessary for us (Charles Alexander Property) to cancel a booking. In the event of this we shall make all reasonable efforts to offer a suitable alternative. If we cannot offer alternative accommodation, we will provide a full refund for the dates we cannot accommodate.

Amendments to Bookings

If a guest wishes to amend a booking, we will make all reasonable efforts to comply with the request(s) however the guest will be charged for any additional charges incurred. Please note that only the guest can amend any reservation changes if booked through an online travel agent. If the guest makes amendments to the booking once the stay has commenced, we may not be able to comply with the request(s). If on any occasion the guest vacates the apartment early and wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out date. We accept no liability for loss, damage or expense and cannot guarantee reimbursement of any costs incurred. Similarly, in the event of keys not being returned upon check-out, we reserve the right to charge guests for lock and key replacement.

If we amend a booking:

Charles Alexander Property reserves the right to make any changes or amendments to any booking at any time. If it is necessary to amend a booking, we would make every effort to allocate an identical apartment, either in the same or similar development, this may however not always be possible and another alternative may be offered. We are not obliged to provide any reimbursement or compensation.

Facilities & Services

Note: No items are to be removed from any apartments or dismantled in any way. Furniture is not to be moved within the apartment.


We cannot be held responsible for failure or interruption of services within or outside of the apartment or development building – this includes utilities, appliances and communications (washing machine, tumble dryer, dishwasher, television, broadband, Wi-Fi, electricity, water, and heating). We cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property.

If there is an interruption to any services, once we receive notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time. Facilities and services in common areas within the building (i.e. door system) are the responsibility of the building managers and not Charles Alexander Property.

We reserve the right to add or remove any of its services without prior notice.

We endeavour to have each apartment cleaned and ready for new guests by the check in time, however on rare occasions and in the event of staff shortage there may be a delay in cleaning. In the event of this, guests will be given access to the apartment from the check in time and the apartment will be cleaned as soon as possible. No compensation will be given for this.


Wireless broadband (Wi-Fi) is available in all apartment locations and is provided free of charge. We cannot guarantee connectivity at any given time, however we endeavour to maintain the hardware connection within all apartments. If there is a fault with the hardware provided (wireless router) we will give support and maintenance. If the fault is deemed to be with the guests’ hardware/devices, support will not be available.

Maid Service

A weekly maid service is provided for stays of more than 7 nights. This service includes cleaning the apartment and refreshing the bed linen and towels. This does not include washing up or loading and unloading of the dishwasher. We shall endeavour to give notice of our intention to attend, but cannot guarantee this. We are unable to service apartments where the floors and surfaces are covered with personal effects.

Emergency Call Outs

In an emergency, Charles Alexander Property can be called on the numbers provided. Out of office hours, this number is only to be used for emergencies (flood, fire, power cut, and lost keys). If we attend the property out of hours for a non-emergency reason, we reserve the right to charge the guest a call out fee of £100.00.

Luggage & Mail Storage

We do not provide any storage facilities for luggage or personal belongings, including post or packages. We cannot under any circumstances accept any of these items. There is no mail forwarding service if the guest has checked out already.

Number of Occupants

The number of persons permitted to occupy each apartment is limited to the number of beds (i.e. a 1 bed sleeps two persons, a 2 bed sleeps four persons). The apartment cannot be re-let/sublet to any other group/party without the written approval of Charles Alexander Property. Under no circumstances may more than the maximum number of persons specified in the apartment description, or the reservation, occupy the apartment. We reserve the right to refuse admittance or terminate the stay in the apartment to the hirer and their party if they are in breach of this condition. We also reserve the right to amend the accommodation charges. This decision is entirely at our discretion and evidence will be collected.

Unless providing your own cot or crib for a child under 2 years of age, it is forbidden to provide your own bed(s) for additional guests above the maximum occupancy of an apartment.

Check-in, Check-out & Return of Keys

Check in is from 3.00pm (15h00). Check out is 10.00am (10h00).


If there is a delay in departing, Charles Alexander Property reserves the right to charge for an additional nights’ stay for every day the keys are not returned.

In the event of a late check-out or refusal to vacate the apartment by the booked check-out time, we reserve the right to remove all persons and property from the apartment. Any items left in an apartment past the agreed departure time are left at owners’ risk – we accept no responsibility for these items and reserve the right to remove and store them. Lost property is kept in storage for no longer than 30 days and safekeeping is not guaranteed. Lost property can be posted back to you at your own cost with prior agreement and Charles Alexander Property will not accept any liability for any items that go missing.

All guests are given one set of keys per apartment, For the continuing security of our guests and our properties, keys are ‘restricted’ to ensure that no copies are made. Additional keys may be available subject to availability.

Damages to Apartment & Payment of Additional Charges

A holding deposit of £100 will be collected by pre-authorisation of credit/debit card before your arrival. IN the event of damages to the apartment, the holding deposit will be used towards the cost of rectifying the damage. We reserve the right to charge guests for any further costs over and above the £100 holding deposit in relation to damage made by guests to the apartment and/or its contents.

The apartments should be left in a reasonable state on departure. If we consider additional specialist cleaning is required (for example carpet cleaning to remove a stain, or where smoking has taken place), or an excessive amount of time to return an apartment to its previous state we reserve the right to charge additional cleaning fees up to £150. This is at the discretion of Charles Alexander Property. If an apartment is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and repair.


Damages to the apartment or contents must be paid in full by you. In the event of any breakages or damage discovered whilst your stay or after you vacate, we will notify you by e-mail or telephone within 10 days of your departure, providing a detailed breakdown of the damage and where possible a cost of rectification. Where possible, photographic evidence will also be supplied. It is your responsibility to check all items and that there is no damage to these items. Condition reports can also be provided at the beginning and at the end of the accommodation period if requested. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us or any liability that cannot by law be excluded.

Subject to the above, we shall not be liable for any loss or profits, loss of business, depletion or goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (included any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your businesses, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking. We shall not be liable for any failure or delay in performance of our obligations which results directly or indirectly from any cause or circumstance which is beyond our reasonable control, including (but not exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water, or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.

Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (i) GBP £1,000; (ii) the value of the booking made with us.

Car Parking

We do not currently offer parking on site. Cars must be parked in nearby public car parks, or other appropriate public parking spaces. We will not be liable for the theft or or damage to your vehicle or its contents.


We cannot be held responsible for any theft and/or damage of your personal belongings during your stay in any apartments booked. Therefore, you are advised to ensure you have appropriate insurances in place.

All warranties, conditions and other terms implied by state or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place.

We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or we are unable to perform our contractual obligations.

As a result of events of ‘force majeure’. In these booking conditions ‘force majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions, and all similar events outside our or the relevant suppliers’ control. Nothing in these terms and conditions shall affect your statutory rights if you are a consumer.

Law & Jurisdiction

These conditions and terms of contract and all matters arising there from are subject to the law of England and Wales and in the event of dispute; the client will be subject to the exclusive jurisdiction of the courts of England and Wales.

Termination by Charles Alexander Property

Charles Alexander Property has the right to terminate a booking at any time on the grounds of partying, playing loud music, general nuisance behaviour, abusive behaviour whether verbal or physical to staff or other guests, mistreatment of the apartment, non-payment or criminal activity on the part of those occupying the apartment or their guests. In such circumstances, Charles Alexander Property is not obliged to provide or locate alternative accommodation. The period of notice is at the discretion of Charles Alexander Property.

Injury or Loss

Charles Alexander Property cannot be held responsible for any personal injury to any guests while in one of our apartments. Nor can we be held responsible for loss or damage to personal effects howsoever arising at the accommodation. Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.

Rights of Access

Representatives of Charles Alexander Property or their subcontractors have the right of access to the property at any time, with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.


Regrettably no pets of any kind are permitted under any circumstances. The client is liable for any infringement of this rule. Charles Alexander Property has the right to terminate your stay if they deem such behaviour has occurred. In the event of such a breach, no refund will be made if such behaviour is deemed to have occurred. A surcharge of £250 will be made if evidence of pets is discovered in the apartment.


Smoking is not permitted in the apartment or in the internal communal areas of the apartment blocks or balconies. A surcharge of £250 will be made if evidence of smoking is discovered in the apartment.


We do not expect and certainly do not want dissatisfied customers but in the event that you are not entirely satisfied with the service offered, you should notify any complaint during the stay to provide us with adequate time to make good, and to our office within 24 hours after departure to Charles Alexander Property by email to We will take all reasonable steps to settle the problem. Cahrles Alexander Property shall not have any liability for any complaint submitted after the completion of the rental period.


All information supplied by Charles Alexander Property is gicen in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made wither in writing or otherwise, but Charles Alexander Property is not liable for any variation however caused. Charles Alexander Property has the right to add or remove any of its services or facilities without prior notice.


Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of the payment, at a rate of 4% above bank base rate in force at the time and shall accrue at such a rate after, as well as before any judgement.

Security of Tenure

All the apartments are occupied as serviced apartments and on this basis no rights of tenancy are created, they are exempt from security of tenure under the Rent Act. Charles Alexander Property reserves the right to access the apartment and/or terminate your stay at any time without prior notice if it deems necessary.

Usage & Nuisance Behaviour

The apartments cannot under any circumstances be used for partying, playing loud music or general nuisance behaviour. Guests must have regard for other occupants in the building. Charles Alexander Property reserves the right to terminate your stay if they deem sucj behaviour has occurred. In the event of such a breach, no refund will be made. If such behaviour is deemed to have occurred an additional fee of £250 will be charged. An additional fee of £150 will be charged for any extra cleaning to the apartment. The number of people permitted to occupy each apartment is limited to the number of beds.

Hen/Stag & Group Bookings

We do not knowingly accept bookings of this nature. Group bookings will be required to give a reason for their stay. If the booking is allowed and guests are found to be holding parties of any kind, you will be evicted immediately with no refunds due and a fee of £250 will be charged.

Use of the apartments for any behaviour deemed by the management of Charles Alexander Property to be inappropriate or illegal will result in the immediare eviction of all guests without refund and, where necessary, reporting to the local police force for further investigation.

Apartment Specification

Reasonable care has been taken that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (an/or other means of promotion or advertising) is published in good faith. We do not warrant that the content of our website (and/or othe means of promotion or advertising) accurately or completely describe any of the apartments. Our website may link to other websites and we are not responsible for the data policies, content or security of these ebsites. You should note the following points about apartments:
• You and your party must comply with any rules and regulations set by us. We recommend you take time to familiarise yourself with the safety procedures in the apartments, the building and local areas, paying particular attention to fire evacuation details and security.
• Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.
• We shall use reasonable endeavours to retain any items left in apartments for up to 1 month after the guests’ departure date. Please email for enquiries relating to any lost items.
• For further information on individual apartments please email

Included as Standard

Charles Alexander Property often provide toiletries and condiments on arrival, these are complimentary and provided at the discretion of Charles Alexander Property. Toiletries, condiments etc. will not be replenished throughout the stay; it is not the responsibility of Charles Alexander Property to provide such items.

As standard, Charles Alexander Property will often (but is not obliged to) provide the following on arrival; sample of washing up liquid, one toilet roll per bathroom, one dishwasher tablet, one jay cloth, one scourer, one bin bag, hand wash, complimentary condiments.


Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests’ stay as comfortable as possible.

Age Restriction

Charles Alexander Property has implemented age restrictions that are detailed on our online travel agent listing with ‘justifiable objection’ in accordance with current laws regarding Discrimination. Guests are requested to ensure that they are above the appropriate age limits. Charles Alexander Property is not responsible for ensuring that guests are above the minimum age limits for each property.

Acceptance of Terms and Conditions / Contract of Hire

All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Payment of deposit and/or apartment fee also indicates acceptance of these Terms and Conditions.