Empress Hall - Booking Conditions

Upon booking with Charles Alexander Short Stay you are deemed to have read in full and
accepted the following Terms and Conditions:

Enquiries can be made via email to info@caproperty.co.uk.

ID MUST BE GIVEN BEFORE CHECK IN, IN THE FORM OF A VALID PASSPORT OR A CURRENT DRIVING LICENCE.

Booking Procedure 

All guests are expected to complete an online check-in form, upload valid identification, and sign to the agreement of the Booking Conditions. Guests should be over the age of 23 years, unless accompanied by a parent.

Payment Procedure 

Full payment is due in advance of occupation. For direct bookings, a 25% non-refundable deposit is taken upon booking, with the remaining 75% balance due 4 weeks in advance. All payments are non-refundable and dates are non-transferable. Upon receipt of payment, we will send you confirmation of your booking via email. You may extend your stay at any time, subject to availability. All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. 

Security Deposit

A damage deposit of £750 is required for Empress Hall. Deposits are paid in full before arrival and refunded after your stay, subject to inspection of the property. Any damages are to be paid for in full. Please be aware that it may take up to 10 days for the damage deposit to be returned.  

Identification

Valid photographic identification (i.e. passport or driving licence) is required by the lead guest. Any non-UK resident guest must provide a valid passport upon booking. This should be attached to the online check-in form upon booking. Failure to provide valid photo ID is considered a non-arrival.

Online Check-in Form

Guests are required to complete an online check-in form before arrival at the property. This must be completed at least 48 hours before arrival and we will require full names, address, and contact telephone number for every guest staying. It is at our discretion that we ask for valid photo identification for every guest. The lead guest must provide valid photo identification. 

Cancellation Policy

All bookings are non-refundable (unless specifically stated as refundable on the online travel agent website). No refunds will be made for non-arrivals. Failure to complete and return the check-in form with valid photo ID, and/or the required damage deposit is considered a non-arrival.

Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. We strongly recommend that guests purchase adequate travel insurance. Regrettably, for the reasons given above, we have to treat any curtailment of your stay as a cancellation.

If we cancel your booking:

In exceptional circumstances it may be necessary for us (Charles Alexander Short Stay) to cancel a booking. In the event of this we shall make all reasonable efforts to offer a suitable alternative. If we cannot offer alternative accommodation, we will provide a full refund for the dates we cannot accommodate.

Amendments to Bookings

Dates are non-transferrable within 4 weeks of the arrival date. If a guest wishes to amend a booking, we will make all reasonable efforts to comply with the request(s) however the guest will be charged for any additional charges incurred. Please note that only the guest can amend any reservation changes if booked through an online travel agent. If the guest makes amendments to the booking once the stay has commenced, we may not be able to comply with the request(s). If on any occasion the guest vacates the property early and wishes to terminate the remainder of their stay, this must be confirmed in writing and the keys be returned on the new agreed check-out date. We accept no liability for loss, damage or expense and cannot guarantee reimbursement of any costs incurred. Similarly, in the event of keys not being returned upon check-out, we reserve the right to charge guests for lock and key replacement.

If we amend a booking:

Charles Alexander Short Stay reserves the right to make any changes or amendments to any booking at any time. If it is necessary to amend a booking, we would make every effort to allocate a similar property, this may however not always be possible and another alternative may be offered. We are not obliged to provide any reimbursement or compensation.

Facilities & Services

No items are to be removed from any property or dismantled in any way. Furniture is not to be moved within the property.

Services

We cannot be held responsible for failure or interruption of services within or outside the property– this includes utilities, appliances and communications (washing machine, tumble dryer, dishwasher, television, Xbox, broadband, Wi-Fi, electricity, water, and heating). We cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property. If there is an interruption to any services, once we receive notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time. We reserve the right to add or remove any of its services without prior notice. We endeavour to have each property cleaned and ready for new guests by the check in time, however on rare occasions and in the event of staff shortage there may be a delay in cleaning. In the event of this, guests will be given access to the property from the check in time and the property will be cleaned as soon as possible. No compensation will be given for this.

Broadband

Wireless broadband (Wi-Fi) is available throughout the property and is provided free of charge. We cannot guarantee connectivity at any given time, however we endeavour to maintain the hardware connection with the property. If there is a fault with the hardware provided (wireless router) we will give support and maintenance. If the fault is deemed to be with the guests’ hardware/devices, support will not be available.

Garden and Outdoor Spaces

The garden and balcony is for the private use of guests of Empress Hall. Regrettably, guests are not permitted to use the garden or balcony during the quiet hours 10:00PM to 07:00AM, due to planning constraints. We expect guests to be mindful of the neighbours and keep noise to a minimum at all times. Any breach of this may result in immediate cancellation of the booking, and no refund will be provided. Guests are not permitted to hire or use a hot tub on the premises. 

Maid Service

A maid service is provided for stays of more than 7 nights. This service includes cleaning the property and refreshing the bed linen and towels. The maid service does not include washing up or loading and unloading of the dishwasher. We shall endeavour to give notice of our intention to attend, but cannot guarantee this. We are unable to service properties where the floors and surfaces are covered with personal effects. 

On-site House Manager

Our house manager greet you on arrival, and will be available to answer any questions you may have. The contact telephone number for the house manager is detailed in the welcome information inside the property. 

Emergency Call Outs

In an emergency, Charles Alexander Short Stay can be called on the numbers provided. Out of office hours, this number is only to be used for emergencies (flood, fire, power cut). If we attend the property out of hours for a non-emergency reason, including loss of keys, we reserve the right to charge the guest a call out fee of £100.00. Empress Hall has an on-site manager who can be contacted at any time on the mobile number provided during your stay. 

Luggage & Mail Storage

We do not provide any storage facilities for luggage or personal belongings, including post or packages. We cannot under any circumstances accept any of these items. There is no mail forwarding service if the guest has checked out already.

Number of Occupants

The maximum number of guests permitted to occupy the property is 20. The number of guests at the property must not exceed 20 at any one time. 

The property cannot be re-let/sublet to any other group/party without the written approval of Charles Alexander Short Stay. Under no circumstances may more than the maximum number of persons specified in the property description, or the reservation, occupy the property. We reserve the right to refuse admittance or terminate the stay in the property to the hirer and their party if they are in breach of this condition. We also reserve the right to amend the accommodation charges. This decision is entirely at our discretion and evidence will be collected.

Unless providing your own cot or crib for a child under 2 years of age, it is forbidden to provide your own bed(s) for additional guests above the maximum occupancy of an apartment.

Check-in, Check-out & Return of Keys

Check-in is by way of Meet and Greet. Empress Hall guests will be provided with a code to access the property on arrival at 5:00PM Check out is 10:00AM. Identification will be checked on arrival by the on-site manager. Please ensure you have this with you as entry will not be permitted without. 

In the event of any keys not being returned, we reserve the right to charge guests £100 for lock and key replacement.

If there is a delay in departing, Charles Alexander Short Stay reserves the right to charge for an additional nights’ stay for every day following late departure.

In the event of a late check-out or refusal to vacate the property by the booked check-out time, we reserve the right to remove all persons and property from the property. Any items left in a property past the agreed departure time are left at owners’ risk – we accept no responsibility for these items and reserve the right to remove and store them. Lost property is kept in storage for no longer than 30 days and safekeeping is not guaranteed. Lost property can be posted back to you at your own cost with prior agreement and Charles Alexander Short Stay will not accept any liability for any items that go missing. 

Damages to Apartment & Payment of Additional Charges

A damage deposit of £750.00 is payable before your arrival. In the event of damages to the property, the damage deposit will be used towards the cost of rectifying the damage. We reserve the right to charge guests for any further costs over and above the stated damage deposit in relation to damage made by guests to the property and/or its contents. Damage deposits will be refunded after check out, subject to a property inspection, and may take up to 10 days to be processed.

The property should be left in a reasonable state on departure. If we consider additional specialist cleaning is required (for example carpet cleaning to remove a stain, or where smoking has taken place), or an excessive amount of time to return a property to its previous state we reserve the right to charge additional cleaning fees. This is at the discretion of Charles Alexander Short Stay. If a property is deemed unfit for occupation, you will be obliged to pay compensation to us for loss of revenues in addition to the costs of cleaning and repair.

Damages

Damages to the property or contents must be paid in full by you. In the event of any breakages or damage discovered whilst your stay or after you vacate, we will notify you by letter, email or telephone within 10 days of your departure, providing a detailed breakdown of the damage and where possible a cost of rectification. Where possible, photographic evidence will also be supplied. It is your responsibility to check all items and that there is no damage to these items. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us or any liability that cannot by law be excluded.

Subject to the above, we shall not be liable for any loss or profits, loss of business, depletion or goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.

If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (included any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your businesses, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking. We shall not be liable for any failure or delay in performance of our obligations which results directly or indirectly from any cause or circumstance which is beyond our reasonable control, including (but not exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water, or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.

Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (i) GBP £1,000; (ii) the value of the booking made with us.

Car Parking

Parking is available at Empress Hall for up to 10 cars. Parking is available at both the front of the property accessed from Empress Drive, and at the rear of the property accessed via Holmfield Road.

Charles Alexander Short Stay will not be liable for theft or damage to your vehicle or its contents. 

We will not be liable for the theft or damage to your vehicle or its contents.

Charles Alexander Short Stay Discount Card – T&Cs

Charles Alexander Short Stay has teamed up with local businesses in order to bring more investment into the local economy.

Each card can only be used during the duration of the guests stay. The card can be used at participating businesses who have agreed discounts with Charles Alexander Short Stay. A list of participating businesses can be found at www.cashortstay.co.uk/discount-card/

The cards hold no monetary value and Charles Alexander Short Stay holds no responsibility for purchases made at the listed establishments. This cannot be used in conjunction with any other offer and has no other monetary value.

Liability

We cannot be held responsible for any theft and/or damage of your personal belongings during your stay in any property booked. Therefore, you are advised to ensure you have appropriate insurances in place.

All warranties, conditions and other terms implied by state or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply in their place.

We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or we are unable to perform our contractual obligations.

As a result of events of ‘force majeure’. In these booking conditions ‘force majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions, coronavirus and all similar events outside our or the relevant suppliers’ control. Nothing in these terms and conditions shall affect your statutory rights if you are a consumer.

Law & Jurisdiction

These conditions and terms of contract and all matters arising there from are subject to the law of England and Wales and in the event of dispute; the client will be subject to the exclusive jurisdiction of the courts of England and Wales.

Termination by Charles Alexander Short Stay

Charles Alexander Short Stay has the right to terminate a booking at any time on the grounds of partying and playing loud music during quiet hours 10:00PM to 8:00AM, general nuisance behaviour, abusive behaviour whether verbal or physical to staff or other guests, mistreatment of the property, non-payment or criminal activity on the part of those occupying the property or their guests. In such circumstances, Charles Alexander Short Stay is not obliged to provide or locate alternative accommodation. The period of notice is at the discretion of Charles Alexander Short Stay.

Injury or Loss

Charles Alexander Short Stay cannot be held responsible for any personal injury to any guests while in one of our properties. Nor can we be held responsible for loss or damage to personal effects howsoever arising at the accommodation. Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.

Rights of Access

Representatives of Charles Alexander Short Stay or their subcontractors have the right of access to the property at any time, with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.

Pets

Regrettably, no pets of any kind are permitted under any circumstances at Empress Hall. The guest is liable for any infringement of this rule. Charles Alexander Short Stay has the right to terminate your stay if they deem such behaviour has occurred. In the event of such a breach, no refund will be made if such behaviour is deemed to have occurred. A surcharge of £250 will be made if evidence of pets is discovered in the property.

Smoking and Vaping

Smoking and Vaping is not permitted in the property or on the balcony. A surcharge of £250 will be made if evidence of smoking is discovered in the property.

Complaints

We do not expect and certainly do not want dissatisfied customers but in the event that you are not entirely satisfied with the service offered, you should notify any complaint during the stay to provide us with adequate time to make good, and to our office within 24 hours after departure to Charles Alexander Short Stay by email to info@caproperty.co.uk. We will take all reasonable steps to settle the problem. Charles Alexander Short Stay shall not have any liability for any complaint submitted after the completion of the rental period.

Information

All information supplied by Charles Alexander Short Stay is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made wither in writing or otherwise, but Charles Alexander Short Stay is not liable for any variation however caused. Charles Alexander Short Stay has the right to add or remove any of its services or facilities without prior notice.

Interest

Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of the payment, at a rate of 4% above bank base rate in force at the time and shall accrue at such a rate after, as well as before any judgement.

Security of Tenure

All the apartments are occupied as serviced accommodation and on this basis no rights of tenancy are created, they are exempt from security of tenure under the Rent Act. Charles Alexander Short Stay reserves the right to access the property and/or terminate your stay at any time without prior notice if it deems necessary.

Usage & Nuisance Behaviour

Guests must adhere to the quiet hours between 10:00PM and 07:00AM. Guests must have regard for neighbouring properties and general nuisance behaviour is not tolerated. Guests must not use the garden after 10:00PM or before 07:00AM for the avoidance of unnecessary noise and the risk of causing social disturbances to neighbouring properties. Loud music is not permitted, and it is prohibited to use music or DJ decks at the property. Charles Alexander Short Stay will monitor noise levels with the use of Minut detectors internally, and CCTV externally. Charles Alexander Short Stay reserves the right to terminate your stay if they deem such behaviour has occurred or there has been a breach of quiet hours. In the event of such a breach, no refund will be made. If such behaviour is deemed to have occurred an additional fee of £250 will be charged. 

All Bookings

All bookings will be required to give a reason for their stay and are expected to abide by the house rules as follows:

  1. Please respect the surrounding neighbours, keeping music and noise to a minimum at all times
  2. Quiet hours are between 10:00PM and 07:00AM
  3. No garden or balcony use between the hours of 10:00PM and 07:00AM
  4. No smoking or vaping
  5. No Pets
  6. No more than 20 guests at the property at any one time
  7. Damages must be reported within 24 hours
  8. Please leave the house in a respectable condition before check out
  9. Guests are not permitted to use music decks
  10. Guests are not permitted to hire a hot tub

Use of the property for any behaviour deemed by the management of Charles Alexander Short Stay to be inappropriate or illegal will result in the immediate eviction of all guests without refund and, where necessary, reporting to the local police force for further investigation.

Property Specification

Reasonable care has been taken that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (an/or other means of promotion or advertising) is published in good faith. We do not warrant that the content of our website (and/or other means of promotion or advertising) accurately or completely describe any of the properties. Our website may link to other websites and we are not responsible for the data policies, content or security of these websites. You should note the following points about the property:

 • You and your party must comply with any rules and regulations set by us. We recommend you take time to familiarise yourself with the safety procedures in the building and local areas, paying particular attention to fire evacuation details and security.

 • Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose. 

• We shall use reasonable endeavours to retain any items left in the property for up to 30 days after the guests’ departure date. Please email info@caproperty.co.uk for enquiries relating to any lost items. 

• For further information on individual apartments please email info@caproperty.co.uk

Included as Standard

Charles Alexander Short Stay often provide toiletries and condiments on arrival, these are complimentary and provided at the discretion of Charles Alexander Short Stay. Toiletries, condiments etc. will not be replenished throughout the stay; it is not the responsibility of Charles Alexander Short Stay to provide such items.

As standard, Charles Alexander Short Stay will often (but is not obliged to) provide the following on arrival; sample of washing up liquid, one toilet roll per bathroom, one dishwasher tablet, one jay cloth, one scourer, one bin bag, hand wash, hair and body wash, sanitiser spray, complimentary condiments, and a local discount card valid for the period of your stay.

Accessibility

Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests’ stay as comfortable as possible.

Age Restriction

Charles Alexander Short Stay has implemented age restrictions that are detailed on our online travel agent listing with ‘justifiable objection’ in accordance with current laws regarding Discrimination. Guests are requested to ensure that they are above the appropriate age limits. Charles Alexander Short Stay is not responsible for ensuring that guests are above the minimum age limits for each property.

Acceptance of Terms and Conditions / Contract of Hire

All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Payment of deposit and/or property fee also indicates acceptance of these Terms and Conditions.

– Charles Alexander Short Stay Discount Card – T&Cs

Charles Alexander Short Stay has teamed up with local businesses in order to bring more investment into the local economy.

Each card will have an expiry date on it and can only be used during the duration of the guests stay. The card can be used at participating businesses who have agreed discounts with Charles Alexander Short Stay.

The cards hold no monetary value and Charles Alexander Short Stay holds no responsibility for purchases made at the listed establishments.

This cannot be used in conjunction with any other offer and has no other monetary value.